Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Getting texts about 3G switch-off on a 4G phone

Hello, My Mum has a Doro 6820 mobile phone which is 4G but keeps getting texts from O2 telling her that 3G is being switched off later this year and that she needs to upgrade! I also have the same phone model on Tesco Mobile and when calling it's Inf...

My Pay as you go sim just got deactivated, I need to keep that number.

is there a way of activating it / getting a replacement with the same number? or getting in contact with o2 about it? Thanks.

Resolved! Top up

How do you top up when you are from overseas and obviously don’t have a UK credit/debit card?

sim cards and no numbers

this is an utter nascence to be frank. the whole O2 sending out plastic sims with no number on them but the sim has a number you have to register. I've tried so many times it's getting beyond stupid. so much hassle to activate a sim card, i was got g...

Porting my number to O2 issue

Hello,Hope you all are well. I wanted some help with porting my number to O2. I have been trying to port my EE number to my O2 payg sim for the last two weeks. I have submitted the keep my number form numerous times and I have been calling customer s...

No got my £10 pound top up

Just topped up my phone took the money from my account but hasn’t gave me my £10 pound top up

Credit

I've just updated to a new SIM card because my old one is no longer supported but, I have quite a bit of credit left on my old SIM card and need to transfer that balance to my new one. How do I do this?

O2 won’t port the number I want to keep

On 29/4/24 I joined o2 from Tesco on pay as you go. I filled out the form to transfer my number from Tesco to o2 and it said will be transferred the next day. On 30/4/24 I rang o2 to find out what’s going on to be told that someone filled the form ou...

Fuerteventura roaming problem

Hi everyone im on fuerteventura currently i have pay as you go i have data but i can not call and send messages i have roaming on i tried to reset phone switch off and on fly mode nothing i contacted customer service but nobody was able to help me an...

On O2 PAYG 10GB SIM

Hi,I recently bought a 10GB SIM on PAYG with O2.....its in my phone, but i now cant do anything with the phone, as whenever i try to open the gmail APP....it just says "getting messages"...and stays like that, forever.I have previously used my gmail ...

O2

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